Refund policy

Returns

To be eligible for a return, the item must be in its original condition—unused, unwashed, and in its original packaging, just as you received it.

Exchange

If the fabric has a manufacturing defect, you may return it within 7 days from the date of delivery. We will either repair or replace the item at no additional cost. Customers will only be charged for shipping if they request expedited delivery.

Refunds

Once we receive and inspect the returned fabric, we will issue a store credit equal to the purchase price, process a refund to your bank account, or refund the original payment method (for prepaid orders).

  • If a coupon code was applied to the order, the discount amount will be deducted from the refund.
  • A 25% restocking fee may apply if the return does not meet eligibility criteria.
  • Both-way shipping charges will be deducted if you return the item.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and take appropriate action.

  • If a returned item shows signs of use and we determine that it does not have a manufacturing defect, the return will be handled on a case-by-case basis. In such cases, no store credit will be issued, and you may be required to cover the shipping cost for the item to be returned to you.
  • We will assist you in determining whether the product is genuinely defective before issuing a return order number.

Non-Returnable Items

The following items cannot be returned:

  • Personalized printed fabrics or any special orders
  • Items purchased during sales or special offers, unless the product is defective, damaged, or incorrect

If you have any questions regarding the return eligibility of a fabric, please contact us before making a purchase.

Cancellation

To cancel an order, please email us at info@silkysilk.in with your order number and cancellation request.

  • If you have already made a payment, the amount will be refunded to your bank account.
  • If you selected Cash on Delivery (COD), no refund is applicable as no payment was made.
  • For payments made via Credit Card, Debit Card, Net Banking, or Wallet, refunds will be processed back to the original payment method within 6 to 9 working days.

For further inquiries, feel free to reach out to our support team.